Employee in Application Support (m/f/d)

Your working environment:

• First point of contact for our customers in application support
• Support, advice and care for our customers by phone, email or in person
• Development and presentation of solution proposals
• In coordination with the customer, discussion and creation of new processes and requirements
• Bringing about clarifications, if necessary in cooperation with the Second LevelSupport, the colleagues from IT or Development
• Testing of internally developed programs including feedback to development
• If necessary, preparation of the associated documentation
• Support in conducting training courses with colleagues or customers
• Active participation in the implementation of our software

Get involved with your individual experiences:

• Experience in dealing with customers and enjoyment of customer-oriented teamwork 
• Understanding of processes and interrelationships of applications
• Ability and motivation to become familiar with new topics and applications
• Communication skills and service awareness
• Good knowledge of German and English (written and spoken) 
• Quick comprehension
• Independent and structured way of working

8 good reasons for SLA:

• Exciting, project-oriented tasks in dynamic teams
• An innovative environment with room for own ideas and personal development
• A trusting, helpful and open corporate culture
• Short communication channels
• Individual further training offers
• Flexible working hours
• Home office
• Hansefit, full coffee and water, fresh fruit every day and much more